FAQ
Can I book online?
Yes and it’s easy!
Please click here to start your online booking process.
This will bring you to our online booking platform where you can book physiotherapy, massage therapy and counselling appointments.
Some of our counselling services are not available to be booked online, so please call the clinic (226-384-1100) or email (info@eloraphysiotherapy) to get started!
What is physiotherapy?
The College of Physiotherapists of Ontario defines physiotherapy as “treatment to restore, maintain, and make the most of a patient’s mobility, function, and well-being. Physiotherapy helps through physical rehabilitation, injury prevention, and health and fitness. Physiotherapists get involved in your own recovery.”
What can I expect from my initial physiotherapy assessment?
The first step will be to take a detailed health history taken by your physiotherapist. We ask questions to better understand your condition, uncover any other health concerns that may be a factor in your diagnosis and recovery, and discuss what your goals are.
Next your physiotherapist will assess and diagnose your condition. We recommend that you bring a pair of shorts, a t-shirt or a tank top. This will allow for your therapist to see and palpate the area(s) of your body where you are having trouble. Once a diagnosis is made your physiotherapist will discuss the treatment plan and help to clearly define your goals.
Furthermore, your therapist will outline what treatments are suggested, discuss how long your rehabilitation will take, educate you on your diagnosis and the anatomy of the structure(s) at fault, start your personalized Home Exercise Plan, and provide any recommendations that may be necessary to your family Doctor or other health care professional. No time is wasted, if appropriate, a full treatment will always occur at your first appointment and you will begin your road to recovery.
What is involved in my physiotherapy treatments?
Treatment sessions are blocked for 30 minutes, but you may be at the clinic longer (30-45 minutes) if receiving treatment from a modality and using our gym and equipment to complete your exercises.
What should I wear to my physiotherapy assessment and treatments sessions?
What are virtual physiotherapy appointments?
Virtual physiotherapy appointments allow you to connect with your physiotherapist via video (or telephone if you prefer) in order to receive treatment and guidance in the comfort of your own home. This is the preferred choice for some to maintain social distancing and for others because of the convenience and comfort of not having to travel for treatment.
Literature that has examined this type of treatment has found that the assessment validity and reliability, treatment effectiveness and patient satisfaction has shown consistent evidence that virtual appointments can be very effective.
Remote physiotherapy differs from in-person care such that your physiotherapist is unable to perform hands-on examination and treatment, but is the same as in-person care such that your physiotherapist will fully assess your mobility, strength and movement patterns and discuss with you a treatment plan going forward. Your therapist will educate you on your condition and things to do, or help you modify your current activity as needed. A comprehensive exercise program will be developed to help you work towards achieving your set goals.
We ensure compliance with all relevant privacy and security requirements and legislation during the provision of our virtual physiotherapy appointments. Policies and procedures are maintained at the same standard as in-person treatments for documentation, maintenance, and transmission of the records of the encounter using telerehabilitation technologies.
What is Registered Massage Therapy?
A Registered Massage Therapist (RMT) is a primary healthcare provider in Ontario who is registered with the College of Massage Therapists of Ontario (CMTO) in accordance with the Regulated Health Professionals Act and the Massage Therapy Act. Only members of the CMTO are permitted to use the title of Registered Massage Therapist or Massage Therapist, or the designation of RMT or MT.
What should I expect during my counselling session?
The standard psychotherapy session is booked for 60 minutes, in this time you will spend 50 minutes with your therapist and your therapist will spend the remaining 10 minutes preparing for and documenting your session.
Before your first session you will be sent some “house keeping” such as consent, and an intake form. Please ensure you have completed these as soon as possible as your therapist will review them prior to meeting you. You may also be sent questionnaires ahead of your regular sessions.
In your session you can expect to spend a little time at the beginning briefly checking in and collaboratively planning how best to spend your time. You will spend the majority of the session working toward goals, learning new skills, troubleshooting problems and exploring aspects of your life. The sessions will conclude with a brief check in and feedback to ensure you are on track with your treatment goals.
What is Chiropractic care?
Chiropractic treatment is a form of therapy that focuses on the diagnosis and treatment of musculoskeletal disorders. Our chiropractic treatments include a variety of techniques, including spinal and extremity manipulative techniques, manual and instrument assisted soft tissue therapies, neurofunctional/contemporary medical acupuncture, Mulligan belt mobilizations, Active Release Therapy (ART) and rehabilitation exercises. These all help to alleviate pain, improve mobility and enhance overall physical performance and health.
What is your cancellation policy?
Do you direct bill?
Elora Physiotherapy does not direct bill. We will provide you with an email or printed receipt that can be submitted to your insurance provider if you have extended health benefits.
Do I need a doctor's referral?
In short, the answer is no.
We are primary health care providers, so a doctor’s referral is not necessary.
Some insurance plans do require you have a doctor’s referral to utilize your extendend health benefits, so in those situations it is best to check with your insurance provider.
Can I still come to your clinic if a doctor has referred me to another clinic or therapist?
Absolutely! Our regulatory bodies state that every client is entitled to choose his/her own therapist.
Will you discuss my findings with my doctor or other health care professionals?
With your consent, we are always happy to liaise and work with anyone who is part of your health care team. We will discuss with you during your initial assessment if you would like us to communicate with your doctor or another health care provider. And if at any time you would like us to do so, please just let us know.
Do you accept Motor Vehicle Accident (MVA) claims?
Yes, we do accept Motor Vehicle Accident (MVA) claims. These services are not available to be booked online, so please call the clinic (226-384-1100) or email (info@eloraphysiotherapy).
Do you accept WSIB claims?
Yes, we do accept The Workplace Safety and Insurance Board (WSIB) claims. These services are not available to be booked online, so please call the clinic (226-384-1100) or email (info@eloraphysiotherapy).