FAQ

What is physiotherapy?
The College of Physiotherapists of Ontario defines physiotherapy as “treatment to restore, maintain, and make the most of a patient’s mobility, function, and well-being. Physiotherapy helps through physical rehabilitation, injury prevention, and health and fitness. Physiotherapists get involved in your own recovery.”
What can I expect from my initial physiotherapy assessment?
Initial assessment are booked for 60min. This full hour is time dedicated between you and your therapist. You may be at the clinic longer if you are completing exercises or receiving the benefit of a modality or acupuncture.

The first step will be to take a detailed health history taken by your physiotherapist. We ask questions to better understand your condition, uncover any other health concerns that may be a factor in your diagnosis and recovery, and discuss what your goals are.

Next your physiotherapist will assess and diagnose your condition. We recommend that you bring a pair of shorts, a t-shirt or a tank top. This will allow for your therapist to see and palpate the area(s) of your body where you are having trouble. Once a diagnosis is made your physiotherapist will discuss the treatment plan and help to clearly define your goals.

Furthermore, your therapist will outline what treatments are suggested, discuss how long your rehabilitation will take, educate you on your diagnosis and the anatomy of the structure(s) at fault, start your personalized Home Exercise Plan, and provide any recommendations that may be necessary to your family Doctor or other health care professional. No time is wasted, if appropriate, a full treatment will always occur at your first appointment and you will begin your road to recovery.

What is involved in my physiotherapy treatments?
Each treatment session is individualized, and based on your short and long term goals. Most treatment sessions will encompass some manual therapy, a modality if indicated and progressions to your exercise program.

Treatment sessions are blocked for 30 minutes, but you may be at the clinic longer (30-45 minutes) if receiving treatment from a modality and using our gym and equipment to complete your exercises.

What should I wear to my physiotherapy assessment and treatments sessions?
In order to best assess and treat your condition, we want you to wear comfortable clothing that you can easily move around in. We ask that all patients bring shorts and a t-shirt to their first visit, or a tank top if assessing the neck/shoulder area. We request this so the area to be treated is easy to access safely.
What are video physiotherapy appointments?

Video physiotherapy appointments allow you to connect with your physiotherapist via video (or telephone if you prefer) in order to receive treatment and guidance in the comfort of your own home. This is the preferred choice for some to maintain social distancing and for others because of the convenience and comfort of not having to travel for treatment.  

Literature that has examined this type of treatment has found that the assessment validity and reliability, treatment effectiveness and patient satisfaction has shown consistent evidence that online video appointments can be very effective.

Remote physiotherapy differs from in-person care such that your physiotherapist is unable to perform hands-on examination and treatment, but is the same as in-person care such that your physiotherapist will fully assess your mobility, strength and movement patterns and discuss with you a treatment plan going forward. Your therapist will educate you on your condition and things to do, or help you modify your current activity as needed. A comprehensive exercise program will be  developed to help you work towards achieving your set goals.

We ensure compliance with all relevant privacy and security requirements and legislation during the provision of our video physiotherapy appointments. Policies and procedures are maintained at the same standard as in-person treatments for documentation, maintenance, and transmission of the records of the encounter using telerehabilitation technologies.

What is Registered Massage Therapy?
Massage therapy is a hands-on treatment technique which addresses the body’s soft tissues (muscles, connective tissue, tendons, ligaments and joints). This form of therapeutic treatment has an effect on one’s body and overall well-being by acting on the musculoskeletal, nervous and circulatory systems. 
 
A Registered Massage Therapist (RMT) is a primary healthcare provider in Ontario who is registered with the College of Massage Therapists of Ontario (CMTO) in accordance with the Regulated Health Professionals Act and the Massage Therapy Act. Only members of the CMTO are permitted to use the title of Registered Massage Therapist or Massage Therapist, or the designation of RMT or MT. 
Can I book online?

Yes and it’s easy! Please click here to start your online booking process.

This will direct you to our online booking platform and get you started on how to set up your account. This is where you will go to book online if you choose to for your follow up treatments.

For the initial assessment only, we do ask you give us a call so we can make sure you get booked appropriately and will be all set on the day of your assessment.

What forms of payment do you accept?

Elora Physiotherapy accepts all major credit cards, cash, debit and cheque.

Do I need a Doctor's referral?
In short, the answer is no.

Physiotherapists are primary health care providers, so a Doctor’s referral is not necessary. However, some insurance plans do require you to have a Doctor’s referral, so it is best to check with your insurance provider.

Can I still come to your clinic if a Doctor has referred me to another physiotherapy clinic?
Absolutely! Our regulatory bodies state that every client is entitled to choose his/her own registered physiotherapist.
Will you discuss my findings with my Doctor or other health care professionals?
With your consent, we are always happy to liaise and work with anyone who is part of your health care team. We will discuss with you during your initial assessment if you would like us to communicate with your Doctor or another health care provider. And if at any time you would like us to do so, please just let us know.
Do you accept auto insurance (MVA) or WSIB claims?
At this time we do not process auto insurance or The Workplace Safety and Insurance Board (WSIB) claims.