Privacy Policy

This Privacy Policy discloses the privacy practices for Elora Physiotherapy. As health care professionals, we have access to your personal information and, as such we are respect the confidentiality of this information. This policy is in place so that we abide to all laws and regulations under the appropriate privacy laws in Canada.

Information Collection, Use, and Sharing

Elora Physiotherapy is the sole owner of any information collected on this website. We only have access to/collect information that you, or from the person acting on your behalf, voluntarily give us via intake forms, email or any other direct contact from you. The information you provided us, will be used only for the purpose of practices performed at Elora Physiotherapy and to respond to you regarding the reason you made contact with the clinic. Your information will not be shared to any third party organization outside of Elora Physiotherapy.

Unless you have asked to be removed from the clinic mass emails, we may contact you via email in the future to inform about events, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

At any time, you may opt out of any future communication from us. To complete this, please contact Elora Physiotherapy either by email or via phone. Furthermore, at any time, you may access your personal health records at Elora Physiotherapy by contacting the clinic owners.

Website Collection

Internet protocol (IP) and website ‘cookies’ are used on our website to gather information on when you visit our website, the browser type, page requests and time spent on our website. By gathering this, it helps us to analyze aspects of our website to make it better for you. At anytime, you may opt out of receiving cookies from our website. This just means that you may not be able to fully access all of our website.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as personal health information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, charting, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Note: This Privacy Policy does not apply to other websites which we have affiliated with Elora Physiotherapy. Changes to this Privacy Policy is at the discretion of the owners of Elora Physiotherapy, and may occur without prior notice.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 226-384-1100 or via email.